Terms of Service

Last updated: [date]. Please review these Terms carefully and keep a copy for your records. This document is a template and must be reviewed by a licensed lawyer in the relevant jurisdiction before you sign or rely on it.

These Terms of Service ("Terms") are an agreement between you and [Legal entity name] ("Lamha", "we", "us", "our"), the company behind the Lamha event-photo service available at app.lamhacam.com and related pages (the "Service"). By using the Service, you agree to these Terms.

1. Acceptance and eligibility

• By accessing or using the Service — whether you scan a QR code, open a link, enter a code, or sign in — you accept these Terms, our Privacy Policy, and our Acceptable Use Policy.
• If you do not agree, do not use the Service.
• You must be at least 16 years old (or the minimum age of digital consent in your country, if higher) to use the Service. If you use the Service on behalf of an organization or business, you confirm that you are authorized to bind that organization to these Terms.
• If you are acting as a host, you confirm you have the legal right to collect, upload, and share the photos and other content involved in your event.

2. What the Service does

Lamha lets guests take photos from their phone's web browser — with no app to install and no account to create — and contribute them to a shared event album. The host receives the full album, an automatically generated short film (around one minute) with music, per-guest reels, and AI-assisted curation. The Service offers:

• Celebrations mode for weddings and events, including an optional men's / women's album split for conservative or Gulf weddings; and
• Business mode for cafés, gyms, venues, and similar, including customer feedback.

We may add, change, or remove features at any time. The Service is provided online and depends on third parties (see our Privacy Policy for our sub-processors).

3. Sign-in and account security

• Hosts and business users sign in using a passwordless magic link sent to their email address. There is no password to remember.
• You are responsible for keeping access to your email account secure. Anyone who can open your email can request and use a magic link to access your account.
• Do not share magic links. Treat them like a key to your account.
• Tell us promptly at [email protected] if you believe someone has accessed your account without permission.
• Guests do not need an account — they simply join an event via QR code, link, or code.

4. Host and guest roles

• A host (or business user) creates and controls an event, invites guests, and receives the album and outputs. The host decides who can join and how the event is used.
• A guest joins an event to take and contribute photos and, in business mode, to leave feedback.
• For privacy and data-protection purposes, the host is the controller of the personal data collected at their event and Lamha acts as a processor on the host's behalf, as described in our Privacy Policy. The host is responsible for how their event is run and for the people they invite.

5. Acceptable use

You agree to use the Service lawfully and respectfully. In summary, you must not upload illegal, harmful, hateful, or non-consensual content; must not photograph people who have not agreed to be photographed; and must not misuse, attack, or attempt to gain unauthorized access to the Service. Full rules are set out in our Acceptable Use Policy, which forms part of these Terms. We may remove content or restrict access that we reasonably believe breaks those rules.

6. Intellectual property

• Lamha owns the platform and brand. The Service, including its software, design, name, logos, and the "Lamha / لمحة" brand, belongs to us and is protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable right to use the Service as intended. You may not copy, resell, reverse-engineer, or create competing services from it.
• The host owns their event photos. As between the host and Lamha, the host owns the content of their event album (subject to the rights of the individual guests who created specific photos).
• Guest licence. When a guest uploads a photo or other content, the guest grants the host and Lamha a worldwide, royalty-free licence to host, store, process, organize, edit, compile, display, and deliver that content within the Service — including generating the album, the short film, reels, and AI curation, and delivering them to the host. This licence exists only to run the Service for that event and ends when the content is deleted, except where we must keep limited records to comply with law or resolve disputes.
• We do not sell guests' photos or use them to train AI models for unrelated purposes.

7. Consent and local law (host responsibilities)

• The host must obtain any consent required from guests and other people who appear in the photos, and must inform guests how their photos will be used and shared.
• Where children may appear in the photos, the host is responsible for obtaining any consent required from a parent or guardian under applicable law.
• The host must comply with all laws that apply to their event, including privacy, data-protection, image-rights, and cultural or religious expectations — for example, using the men's / women's album split where appropriate at conservative events.
• The host is responsible for sharing the album responsibly. Lamha provides private storage and signed links, but the host controls who ultimately receives the content.

8. Fees and payments

• Paid plans are coming soon. Indicative pricing: event packages of $29 / $69 / $119 (celebrations) and $39 / $99 / $149 plus $49/month for venues (business), and photo prints at $1 per print (minimum 50). Prices may change.
• In the interim, orders are handled on a pay-on-delivery / manual basis as agreed with us.
• Fees are stated exclusive of any taxes unless we say otherwise; you are responsible for any taxes that apply to you.
• Refunds are governed by our Refund Policy, which forms part of these Terms.

9. Disclaimers

• The Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, to the fullest extent permitted by law.
• We do not guarantee that the Service will be uninterrupted, error-free, or secure, or that automatically generated outputs (such as the film, reels, or AI curation) will meet your expectations.
• The Service relies on third parties (hosting, content delivery, and email). We are not responsible for failures or delays caused by them or by events outside our reasonable control.

10. Limitation of liability

• To the fullest extent permitted by law, Lamha is not liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of data, profits, goodwill, or expected savings.
• Our total liability to you for all claims arising out of or relating to the Service is limited to the greater of (a) the total amount you paid us for the Service in the [12] months before the claim arose, or (b) [USD 100].
• Nothing in these Terms limits liability that cannot be limited under applicable law.

11. Indemnity

You agree to defend, indemnify, and hold Lamha and its director, officers, and staff harmless from any claims, damages, losses, and reasonable costs (including legal fees) arising from your use of the Service, your content, your event, or your breach of these Terms or of any law — including any claim by a guest or other person about how their photos or personal data were collected or used.

12. Suspension and termination

• You may stop using the Service at any time. Hosts can delete their account, and guests can use "forget me", as described in our Privacy Policy.
• We may suspend or terminate your access if you breach these Terms or the Acceptable Use Policy, if required by law, or to protect the Service or other users.
• Event data is automatically deleted after the event (around 30 days). After termination or deletion, we may keep limited records only where the law requires it.

13. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will take reasonable steps to notify you (for example, by email to hosts or a notice on the Service). The "last updated" date shows the current version. Continuing to use the Service after changes take effect means you accept the updated Terms.

14. Governing law and dispute resolution

• These Terms are governed by the laws of [Governing law: UAE / interim placeholder], without regard to conflict-of-law rules.
• Any dispute will be subject to the exclusive jurisdiction of the courts of [jurisdiction], unless mandatory law gives you the right to bring a claim elsewhere.
• Before starting formal proceedings, please contact us so we can try to resolve the matter informally.

The choice of governing law and jurisdiction is jurisdiction-specific and should be confirmed by a licensed lawyer, especially before the UAE company registration is completed and the placeholder is switched to the UAE.

15. General

• These Terms, together with the Privacy Policy, Acceptable Use Policy, and Refund Policy, are the entire agreement between you and Lamha about the Service. If there is any conflict, these Terms prevail unless a specific policy says otherwise.
• If any part of these Terms is found to be invalid or unenforceable, the rest remains in full effect.
• If we do not enforce a right or provision, that is not a waiver of it.
• You may not transfer your rights or obligations under these Terms without our consent. We may transfer ours to an affiliate or in connection with a reorganization, merger, or sale of the business.

16. Contact

Questions about these Terms? Contact us at [email protected], [Legal entity name], [registered address].

Privacy Policy

Last updated: [date]. This policy should be reviewed by a licensed lawyer in your operating jurisdiction before you publish or rely on it — especially the sections on legal basis, international transfers, your EU representative, and the supervisory authority you name.

This Privacy Policy explains how Lamha (لمحة) ("Lamha", "we", "us", "our") collects, uses, stores, and protects personal data when you use our event-photo service at app.lamhacam.com and related pages (the "Service"). We have written it in plain language because we want you to actually understand it.

The short version: Guests don't need an app or an account — they just open a link and shoot. We keep event data only for a short time and then delete it automatically after the event (around 30 days). Guests can remove their own photos at any time with "forget me", and hosts can delete their account at any time. Your data is stored in the European Union (Frankfurt), and we keep it private with signed, expiring links.

1. Who we are

Lamha is operated by [Legal entity name], [registered address], [company registration / license number]. Lamha is the controller responsible for the personal data described in this policy.

Because Lamha is established outside the European Union but stores data in the EU and may serve people in the EU, an EU representative may be required under applicable law. Our representative for these purposes is [EU representative name and address, or "not currently appointed — under review"].

For any privacy question or request, contact us at [email protected].

2. Who this policy is for

Our Service is used by two main groups:

• Hosts / businesses — the person or organisation that creates an event or space (for example, a wedding host, café, gym, or venue) and receives the album, the film, the reels, and any feedback.
• Guests / visitors — people who open the link or scan the QR code at an event and take or upload photos, and optionally add a display name.

3. What data we collect

• Guest photos and videos — the images and clips guests capture or upload through their phone browser. These often show people, so we treat them as personal data. At conservative or family events they can be sensitive, so we handle them carefully (see section 5, "Guest photos are personal data").
• Host / business email address — used to send the passwordless magic link that signs you in, and to deliver your album, film, reels, and account messages.
• Guest display names — an optional name a guest types so their photos can be grouped into their own reel. A guest can stay anonymous.
• Business feedback — in business / customer-experience mode, ratings or comments a visitor chooses to leave for a café, gym, or venue.
• Technical and log data — basic information your device and browser send automatically, such as IP address, browser and device type, approximate region, timestamps, and error or usage logs. We use this to keep the Service running, secure, and reliable.

We do not ask guests to create accounts, and we do not run facial-recognition identification on photos to build profiles of people.

4. Why we use your data, and our legal basis

We only use personal data for clear reasons. Depending on the situation and the law that applies to you (for example, the EU/UK GDPR or the UAE Personal Data Protection Law), our legal basis is one of the following:

• Consent — when a guest chooses to take or upload a photo, add a display name, or leave feedback, that is a clear opt-in. Guests can withdraw consent at any time using "forget me".
• Performance of a contract — to provide the Service a host signed up for: hosting the album, generating the 1-minute film with music, building per-guest reels, applying AI curation, and (where chosen) splitting the album into a men's and women's view.
• Legitimate interests — to keep the Service secure, prevent abuse, fix problems, and improve how it works, in a way that does not override your rights and freedoms.
• Legal obligation — where we must keep or disclose certain data to comply with applicable law.

Our AI curation organises, selects, and arranges photos to build the album, film, and reels. It does not make legal or similarly significant decisions about you, and we do not use it to identify or profile individuals.

5. Guest photos are personal data

Photos of identifiable people are personal data, and at conservative or Gulf weddings they can be especially private. Because of this:

• Albums are stored privately, not on the open internet.
• Optional men's / women's album split lets a host keep separate views for events that require it.
• Only the host (and people the host shares with) can view the album, through links that expire.
• Any guest can remove their own contributions at any time.

6. Retention and automatic deletion

This is one of the most important parts of how Lamha works:

• Event data is auto-deleted after the event — typically around 30 days. After that window, guest photos and videos for that event are permanently removed from active storage.
• We keep host account information only for as long as the host keeps their account, plus a short period for backups, security, and legal needs.
• Basic technical and log data is kept only as long as needed to run and protect the Service.

You don't have to ask for the cleanup to happen — short retention and auto-delete are built into the product by default.

7. Where your data is stored, and international transfers

• Your data is hosted on Supabase infrastructure located in Frankfurt, in the European Union.
• Some of our service providers may process limited data (such as routing or email delivery) outside your country. Where data is transferred internationally, we rely on appropriate safeguards — such as the European Commission's Standard Contractual Clauses or an equivalent recognised mechanism — to keep your data protected to the same standard.

8. The companies that help us run Lamha (sub-processors)

We use a small number of trusted providers to operate the Service. They process data only on our instructions:

• Supabase — database, authentication, and file storage (hosted in Frankfurt, EU).
• Cloudflare — content delivery and security / protection layer.
• Resend — sending emails, including the magic-link sign-in email.

We do not sell your personal data, and we do not share it for third-party advertising.

9. How we protect your data

• Private storage — albums are not publicly listed or browsable.
• Signed, expiring links — access to media goes through links that are time-limited.
• Passwordless sign-in — hosts sign in with a magic link sent to their email, so there is no password to leak.
• Encryption in transit and access controls on our systems.
• Short data lifetime — because event data auto-deletes, there is simply less data to be exposed over time.

No system can be guaranteed 100% secure, but we work to protect your data and to limit how long we hold it. If a data breach occurs that is likely to affect your rights, we will notify the people affected and the relevant authorities where the law requires it.

10. Your rights and controls

Depending on where you live, you have rights over your personal data, and we have built the main ones directly into the product:

• "Forget me" (guests) — a guest can remove their own photos and display name from an event at any time.
• "Delete account" (hosts) — a host can delete their account and associated data at any time.
• Access — you can ask for a copy of the personal data we hold about you.
• Correction — you can ask us to fix data that is wrong or incomplete.
• Deletion — you can ask us to delete your personal data (and much of it deletes automatically anyway).
• Objection and restriction — you can object to, or ask us to limit, certain uses of your data.
• Portability — where it applies, you can ask to receive certain data in a portable format.
• Withdraw consent — where we rely on consent, you can withdraw it at any time without affecting earlier processing.

To use a right that isn't a one-tap button in the app, email us at [email protected]. We will respond within the time required by applicable law.

11. Children and minors

Lamha is intended for adults (hosts and businesses) and is not directed at children. We do not knowingly collect personal data directly from children. Children may naturally appear in event photos taken by adult guests; the host is responsible for having the right to capture and share those images at their event. If you believe a child's data has been handled in a way that needs attention, contact us and we will act promptly.

12. Cookies and local storage

We use a small amount of cookies and browser local storage to keep you signed in, remember your session, and run the Service. For details, please see our [Cookie Policy / Cookies & Local Storage notice].

13. Changes to this policy

We may update this policy as the Service grows (for example, when paid packages and prints launch). If we make a significant change, we will update the "last updated" date and, where appropriate, notify hosts by email. Continuing to use the Service after an update means you accept the revised policy.

14. How to contact us or complain

Questions, requests, or concerns? Email [email protected].

If you believe we have not handled your data properly, you have the right to complain to your local data protection authority. In the EU this is your national supervisory authority; in the UAE it is the UAE Data Office under the Personal Data Protection Law. Our lead supervisory authority is [Governing law: UAE / interim placeholder — name the authority once the entity is registered].

[Legal entity name] · [registered address] · [date]

Cookie & Local-Storage Notice

Last updated: [date]. This notice is provided by [Legal entity name] ("Lamha", "we", "us"), of [registered address]. Please have it reviewed by a licensed lawyer before you rely on it.

Lamha is built to be simple and private. We do not use advertising cookies, we do not sell your data, and we do not track you across other websites. This notice explains the small amount of storage we use on your device and why we use it.

Two kinds of storage are covered here: cookies (small files a website saves in your browser) and local storage (a place in your browser where an app can keep information, such as your sign-in session). Local storage is not technically a cookie, but we treat it the same way and explain it here so you have the full picture.

The short version

• We use a few essential items in your browser so you can sign in and use the app.
• We do not use third-party advertising trackers, marketing pixels, or cross-site profiling.
• Essential storage is required for Lamha to work, so under most laws it does not need a consent pop-up. If we ever add anything optional (such as analytics), we will ask for your consent first.

What we store, and why

• Host sign-in session (local storage). When a host signs in with a magic link, we keep a session token in your browser's local storage so you stay logged in and don't have to request a new link on every page. This is essential.
• Minimal technical cookies and settings. A small number of technical items help the app load correctly, keep your session secure, and remember basic choices such as your language (English or Arabic). These are essential to the service.
• Guest sessions. When a guest opens an event link or enters a code, we may store a temporary identifier in the browser so the photos they take are linked to their session. No account and no password are created. This is essential to how the camera works.

What we do NOT use

• No advertising or marketing cookies.
• No cross-site tracking or behavioural profiling.
• No selling or sharing of your data with advertisers.

Our service providers

To run Lamha we rely on a small number of trusted providers, which may set technical cookies needed to deliver and secure the service: Supabase (hosting and database, in Frankfurt, EU), Cloudflare (content delivery and security), and Resend (sending magic-link emails). They act on our instructions and may not use this data for their own advertising.

Our consent approach

We only use storage that is strictly necessary to provide the service you asked for, so we do not show a cookie consent banner for it. If we ever add optional cookies (for example, analytics to understand how the app is used), we will ask for your consent first, and you will be able to decline without losing access to the core service.

How to clear or block this storage

You control your own device. You can clear or block this storage at any time:

• Sign out. Signing out of Lamha removes your session token.
• Clear your browser data. In your browser settings, clear "cookies and site data" or "local storage" for app.lamhacam.com.
• Block storage. Most browsers let you block cookies and site data for a specific site. If you block essential storage, sign-in and the camera may stop working.

This storage is separate from the event data Lamha holds. Lamha auto-deletes event data such as photos after the event, usually within about 30 days, and we offer "forget me" for guests and "delete account" for hosts. See our Privacy Policy for details.

Changes to this notice

If we change what we store, we will update this page and the "last updated" date above.

Contact

Questions about this notice? Email us at [email protected].

Governing law: [Governing law: UAE / interim placeholder].

Acceptable Use & Content Policy

Last updated: [date]. This policy is provided by [Legal entity name] ("Lamha", "we", "us"), located at [registered address]. Please have a licensed lawyer review this policy before you rely on it.

Lamha lets guests at an event take photos from their phone browser, with no app and no account, and lets the host receive the full album, a short film, per-guest reels and AI curation. Because real people and private moments are involved, everyone who uses Lamha shares responsibility for keeping it safe and respectful. This policy explains what is and is not allowed, and what we do when the rules are broken.

This policy applies to everyone who uses Lamha: hosts, businesses, guests and anyone who opens a link, scans a QR code or enters an event code. It works alongside our Terms of Service and Privacy Policy. If you do not agree with it, please do not use Lamha.

1. Content and conduct that is not allowed

Do not upload, share, capture or post any content, and do not behave in any way, that:

• Is illegal, or promotes, encourages or helps any illegal act under the laws that apply to you or to us.
• Sexually exploits or endangers anyone, including any sexual, nude or suggestive image of a child, and any non-consensual, abusive or exploitative sexual content involving an adult.
• Is sexual, obscene or pornographic, or is otherwise inappropriate for the event and its audience.
• Harasses, bullies, threatens or defames any person, or invades their privacy.
• Is hateful or discriminatory, including content that attacks or demeans people based on religion, race, ethnicity, nationality, gender, disability, sexual orientation or any other protected characteristic.
• Is violent, graphic or shocking, or glorifies or incites violence or self-harm.
• Shows people who have objected to being photographed, or ignores a clear request not to capture or share someone's image. At conservative or gender-separated events, do not photograph anyone across the men's/women's divide, and respect the album split where one is in use.
• Was taken in someone else's private space without permission, such as a changing room, bathroom, prayer area, bedroom or any space where people reasonably expect privacy.
• Infringes intellectual property, including photographs, artwork, logos, brands or other material you do not own or have permission to use.
• Contains malware or any virus, harmful code, or links meant to damage, disable or gain unauthorized access to devices, accounts or our systems.
• Is spam, advertising or a scam, or is content unrelated to the event that you post to promote, deceive or defraud.

You also must not:

• Scrape, harvest, copy or bulk-download photos, data or other content, by any automated or manual means, beyond your normal use of the album.
• Abuse, attack or interfere with the system, including any attempt to bypass security, reach another event or another person's data, overload the service, reverse-engineer it, or break the per-event access controls.
• Impersonate another person, the host, a business or Lamha, or share an event link or code with people who are not meant to have it.
• Use Lamha to break any law that applies to you, or to violate someone else's rights.

2. Host and business responsibilities

If you create an event or use Lamha for a business (a café, gym, venue or similar), you are responsible for how your event is run. You agree to:

• Tell your guests or customers that photos are being collected through Lamha, and how those photos will be used and shared.
• Hold the right and any permissions needed to collect and use the photos and feedback for your event.
• Respect the wishes of anyone who does not want to be photographed, and honor "forget me" requests from guests.
• Use any optional men's/women's album split honestly, and keep the two albums separate where your event requires it.
• Share the album and films only with people who are entitled to see them, and keep your sign-in (magic link) email private to you.
• Make sure the content collected at your event follows this policy, and act on problems you become aware of.

3. Guest responsibilities

If you join an event as a guest, you agree to:

• Photograph only people and moments you are reasonably allowed to, and stop if someone asks you not to capture or share their image.
• Follow the tone and rules of the event, including any gender-separation arrangements.
• Upload only content you have the right to share and that follows this policy.
• Use the display name you provide responsibly, and not impersonate anyone else.

4. Our right to remove content and suspend access

Lamha is built to keep events private: storage is private, links are signed, access is limited to each event, and content is deleted automatically after the event (around 30 days). We do not routinely monitor every photo, and hosts and guests stay responsible for their own content.

To keep the service safe and lawful, we may, at our discretion and without prior notice where reasonable:

• Remove, hide, restrict or refuse any content that breaks this policy or that we reasonably believe is harmful, unlawful or the subject of a valid complaint.
• Limit, suspend or close any event, host account or guest access that breaks these rules or puts people, content or our systems at risk.
• Preserve and disclose information where the law requires it, or to protect the rights, safety or property of users, the public or Lamha.

Where it is reasonable and lawful to do so, we will try to tell the affected host so the issue can be resolved.

5. Reporting and takedown

If you see content or behavior that breaks this policy, please tell us so we can act. Email [email protected] with the subject line "Content report" and include:

• The event name or link, and where in the album the content appears (for example, a description of the photo or the guest name).
• What the problem is and which rule it breaks.
• Whether you are the person shown, the host, a guest or someone else.
• Your name and a way to contact you.

If you are the person shown in a photo and you want it removed, you can use the guest "forget me" feature where available, or email us at the address above and we will handle your request. We aim to acknowledge reports within [number] business days and to act on clear, valid reports promptly.

6. Copyright and intellectual property complaints (notice and takedown)

We respect intellectual property rights and expect our users to do the same. If you believe content on Lamha infringes your copyright or other intellectual property rights, send a written notice to [email protected] with the subject line "IP / copyright complaint" that includes:

1. Your name, organization (if any) and contact details.
2. A description of the work or right you say has been infringed.
3. The location of the infringing content (the event link and enough detail to find the specific photo or material).
4. A statement that you believe in good faith that you, your agent or the law have not authorized the use.
5. A statement that the information in your notice is accurate and that you are the rights holder or authorized to act for them.
6. Your signature (physical or electronic).

When we receive a valid notice, we will review it and may remove or disable access to the content. We may share your notice with the host or the person who posted the content. If you believe content was removed in error, you may send us a counter-notice at the same address with the subject line "IP / copyright counter-notice", explaining why, and we will review your response. We may suspend or close the accounts of users who infringe repeatedly.

The exact notice-and-takedown and counter-notice steps that apply to you depend on the governing law. Please have a licensed lawyer confirm this section against the law of the jurisdiction in [Governing law: UAE / interim placeholder] before you rely on it.

7. Consequences of breaking this policy

Depending on how serious the problem is, breaking this policy may lead to:

• Removal or restriction of the content involved.
• A warning, or temporary or permanent suspension of an event, host account or guest access.
• Loss of access to albums, films and other features, with no refund where the breach justifies it.
• A report to the police or other authorities where required or appropriate, and cooperation with any lawful investigation.
• Any other steps available to us under our Terms of Service or the law.

8. Changes to this policy

We may update this policy from time to time. The latest version will always be available within Lamha, and the date at the top shows when it last changed. If you keep using Lamha after a change, you accept the updated policy.

9. Contact and governing law

For any question about this policy, or to send a report or complaint, contact us at [email protected].

This policy is governed by [Governing law: UAE / interim placeholder].

This is a template and not legal advice. Please have it reviewed by a licensed lawyer in the relevant jurisdiction before you rely on it.

Refund & Cancellation Policy

This policy should be reviewed by a licensed lawyer in your operating jurisdiction before you rely on it, especially once the company is registered in the UAE (Ajman Free Zone), and to confirm any mandatory cooling-off or distance-selling rights that apply to your customers.

This policy explains when you can cancel and when you can get your money back for Lamha (لمحة), operated by [Legal entity name] ("Lamha", "we", "us"). It applies to three things you can pay for: one-time event packages, the monthly venue subscription, and photo prints. It is written to meet the requirements of our payment processors and applicable consumer-protection law.

Last updated: [date]. Questions or refund requests: [email protected].

1. Quick summary

• Before your event runs: cancel any event package for a full refund, as long as you tell us at least [X days] before the event date and we have not yet started preparing your deliverables.
• After your event runs / the film is generated: the package is non-refundable, except where we are at fault.
• Photo prints: made-to-order, so non-refundable once production starts, unless they arrive defective, damaged, or wrong.
• Monthly venue subscription ($49/month): cancel anytime; it stops at the end of the current billing period and is not pro-rated.

Nothing in this policy removes any rights you have under the consumer-protection laws that apply to you.

2. Event packages (celebrations and business)

Event packages are one-time plans you buy for a single event — for example the $29 / $69 / $119 celebration tiers, or the $39 / $99 / $149 business tiers. (These are separate from the monthly venue subscription in Section 3.)

Full refund — before the event. You can cancel and get a full refund if you tell us at least [X days] before your event date, as long as the event has not yet taken place and we have not yet generated your album, film, or reels.

Partial or no refund — close to the event. If you cancel within [X days] of your event date, we may have already reserved capacity and started preparing your event. In that case a cancellation fee of [X%] may apply, or the package may be non-refundable. We will tell you the amount before we charge or deduct anything.

Non-refundable — once the event has run. Once your event has started collecting photos, or once we have generated your final deliverables (the full album, the 1-minute film, or per-guest reels), the package is non-refundable, because the service has been delivered. By proceeding with your event on the date you choose, you ask us to begin the service at that time and you accept that any statutory cooling-off period (where one applies) ends once the service is fully performed.

If something goes wrong on our side. If the service fails because of a fault on our side — for example the album, film, or reels are not delivered, are materially incomplete, or are materially broken — you are entitled to a fix, a re-delivery, or a full or partial refund that reflects what was affected. Please contact us within [X days] of receiving (or expecting) your deliverables so we can investigate.

3. Monthly venue subscription ($49 / month)

The venue subscription is a recurring monthly plan for businesses (cafés, gyms, venues).

• Cancel anytime. You can cancel from your account settings or by emailing us. Your subscription stays active until the end of the current billing period, and you will not be charged again after that.
• No pro-rated refunds. We do not refund the unused part of a month you have already paid for, unless the law that applies to you requires it.
• Billing errors and our faults. If you were charged in error, charged twice, or the service was unavailable for an extended period due to a fault on our side, contact us and we will correct it, including a refund where appropriate.
• Free trial (if offered). If a free trial is offered, cancel before it ends to avoid being charged for the first paid month.

4. Photo prints ($1 per print, minimum 50)

Prints are physically made to order from the photos in your event. Because each order is custom-produced, prints are non-refundable and cannot be cancelled once production has started.

You can cancel a print order for a full refund only if production has not yet started. Once production starts, the order is final.

However, we will replace or refund prints that arrive defective, damaged in transit, or not what you ordered. To claim, email us within [X days] of delivery with a photo of the problem. We will arrange a free reprint or a refund for the affected items.

5. Interim payment method (pay-on-delivery)

While automatic online payments are being set up, some orders are handled by pay-on-delivery or manual payment. For these orders:

• If you cancel before we deliver, you simply do not pay.
• If you have already paid manually and are entitled to a refund under this policy, we will return the money by the same method where possible, or by bank transfer.
• The same cancellation windows and "once delivered, non-refundable" rules above still apply.

6. How to request a refund

1. Email [email protected] from the email address linked to your account or order.
2. Include your name, the event or order details, the date, and the reason for the refund.
3. For defective prints or a service fault, attach photos or a short description so we can investigate.

7. How long refunds take

• We aim to review and respond to refund requests within [X days].
• Once approved, refunds are issued to your original payment method (or, for manual payments, by bank transfer).
• After we issue a refund, it can take a further [X days] to appear on your statement, depending on your bank or card provider.

8. Chargebacks

If you believe you were charged incorrectly, please contact us first — we can almost always resolve it faster than a bank dispute. We honour valid refunds; raising a chargeback without contacting us may delay the outcome. Please do not raise a chargeback for an amount we have already refunded or agreed to refund.

9. Changes to this policy

We may update this policy from time to time. The version that applies to your order is the one in effect on the date you placed it. The latest version is always published at app.lamhacam.com.

10. Governing law and contact

This policy is governed by [Governing law: UAE / interim placeholder]. It does not limit any mandatory consumer rights you have in your own country.

[Legal entity name], [registered address]. Contact: [email protected].

Reminder: have this policy reviewed by a licensed lawyer in the relevant jurisdiction before relying on it.

Guest Photo Consent Notice

Welcome, and thank you for adding your photos to this event. Lamha lets you take and share photos straight from your phone's web browser, with no app to install and no account to create, so the host can build a shared album and a short film. Please read this before you start.

By taking or uploading photos here, you confirm that:

• You have the right to take and share these photos.
• You agree that your photos will be shared with the event host.
• You agree that Lamha will process your photos to build the album, the short film, and the highlight reels, including automatic (AI) curation to select and arrange the best shots.
• You will not photograph anyone who has asked not to be photographed, and you will respect people's privacy.

Good to know

• For some events, the host may choose to keep separate men's and women's albums. If that applies to this event, your photos will be placed in the relevant album.
• Photos are kept in private storage and shared only through secure, time-limited links.
• Event photos are not kept forever. They are automatically deleted after the event (usually within about 30 days).

Your choices

• You can ask us to remove your photos. Use the "Forget me" option, or contact us at [email protected], and we will delete the photos you uploaded.

Who is responsible

The event host has chosen to use Lamha for this event and is responsible for telling guests that photos are being collected and shared. Lamha processes the photos on the host's behalf to create the album and film. For full details on how we handle your data, please see our Privacy Policy.

One-line consent checkbox (shown at capture)

Use this exact string for the in-app consent checkbox:

"I agree to the Guest Photo Consent Notice and consent to my photos being shared with the host."

This notice is a plain-language summary, not legal advice. Please have it reviewed by a licensed lawyer in the relevant jurisdiction before you rely on it.